Tote bag and seed pack promotion – Terms and Conditions

  1. Freedom from Torture (the “Charity”) is offering a free tote bag (“Bag”) and seed pack to individuals who meet the criteria noted in clause 11 below (“Eligible Individual/s”) as part of a promotional campaign. 
  2. Advertisements offering the Bag and seed pack will be placed on social media.
  3. To receive the Bag or seed pack, an Eligible Individual must enter their name and telephone number and agree to receiving a telephone call. During the call, the Eligible Individual will be asked to provide a postal address (including a postcode) in Great Britain (“Valid Address”) that the Bag or seed pack can be sent to – postage and packaging is not chargeable.
  4. Eligible Individuals can also opt in to receive updates about the Charity’s work on the telephone call, including whether they could support the Charity financially and whether they’d like to hear further from the Charity in the future.
  5. There is no requirement, or obligation, on Eligible Individuals to support the Charity financially or agree to receive future marketing in order to receive the Bag or seed pack.
  6. This offer is available to the intended recipients of the promotion only, and we reserve the right to refuse the free Bag or seed pack to anyone who has signed up from non-approved channels.
  7. The promotion will commence on 15th July 2019 and end on 30th August 2019, or sooner should allocated stock be depleted. Free Bags or seed pack are subject to availability and only while stock lasts. Freedom from Torture reserves the right to withdraw this promotion at any time.
  8. Only 1 request for a Bag per Eligible Individual will be accepted.
  9. The Bag has a retail value of £5.00. The seed pack has a retail value of £1.00.
  10. The Bag or seed pack is non-exchangeable, non-transferable and no cash alternatives are available.
  11. The Charity’s Bag and seed pack promotion is only open to residents of Great Britain (which comprises England, Scotland and Wales, and excludes Northern Ireland, the Channel Islands and the Isle of Man) aged 18 years or over, except employees of the Charity, their families, agents or any third party directly associated with the administration of the promotion (“Eligible Individual/s”).
  12. No responsibility is taken for requests which are incomplete; from which the Eligible Individual cannot be identified; or for any technical failure or event, beyond our reasonable control, which may cause the request to be disrupted or corrupted.
  13. We will attempt to contact Eligible Individuals within 8 weeks of receipt of your request to arrange delivery of your Bag or seed pack, and to update you about the Charity’s work if you have given us permission to do so. If you have given us permission to contact you only about your Bag, one attempt will be made to contact you; up to 8 attempts will be made to get in touch if you have also given us permission to update you about our work.
  14. We aim to dispatch your Bag or seed pack within 4 weeks of contacting you. If you do not receive your Bag within 4 weeks from your telephone call from us, you can contact [email protected] to check the status of your delivery. No responsibility is taken for items which are lost or damaged in transit.
  15. The promoter is Freedom from Torture. Freedom from Torture is the working name of the Medical Foundation for the Care of Victims of Torture, a registered charity in England and Wales England 1000340, Scotland SC039632. Registered Office: 111 Isledon Road, London, N7 7JW.
  16. Freedom from Torture operates a Complaints Handling Procedure. Click here for full information
  17. Eligible Individuals are deemed to have accepted, and agreed to be bound by, these Terms and Conditions upon entry. The Charity reserves the right to refuse to award the Bag to anyone in breach of these Terms and Conditions.
  18. The Charity reserves the right to hold void, cancel, suspend or amend the promotion where it becomes necessary to do so.
  19. Insofar as is permitted by law, the Charity, its agents or distributors will not, in any circumstances, be responsible or liable to compensate any individual, or accept any liability for any loss, or damage, as a result of accepting the Bag or seed pack except where it is caused by the negligence of the Charity, its agents or distributors or that of their employees. Your statutory rights are not affected. For the avoidance of doubt, nothing in these Terms and Conditions seeks to limit or exclude the Charity, its agents or distributors (or their employees) liability for personal injury or death that is, after investigation, attributable to one or all of them.
  20. The promotion will be governed by English law, and the parties to these Terms and Conditions irrevocably submit to the jurisdiction of the English Courts.

Data Protection

Freedom from Torture will always treat your personal details with the utmost care and will never sell or swap your data with other organisations for their marketing purposes.

We will keep your data safe and private, holding the information you provide for communication, analysis and administrative purposes.

Personal data supplied during the course of this promotion will be managed and held by third party suppliers only insofar as required for fulfilment/delivery/arrangement of the Bag. All external suppliers will adhere to the Freedom from Torture Data Processing Agreement.

If we have spoken with you directly, we will hold your information documenting the request and fulfilment of your Bag or seed pack in line with our internal retention policies.

If, during the call, you have agreed to hear from us going forward, we will send marketing in line with your expression of interest and, for postal information, based on our legitimate interest to communicate with you.

 You can change your details or the way we contact you at any time by calling us on 020 7697 7788 

 We take your privacy very seriously. For our full recently updated privacy policy, with information about how we use your data, build profiles of our supporters and potential supporters, as well as your other rights under GDPR please visit: www.freedomfromtorture.org/privacy