Freedom from Torture - Privacy policy

Privacy policy

Freedom from Torture is committed to safeguarding your privacy. The collection and use of personal information by us is in accordance with the Data Protection Act of 1998.

This privacy policy only covers data collected and used by Freedom from Torture, including a small number of third parties on Freedom from Torture’s behalf. Please read the following policy to understand how your personal information will be treated. This policy was last updated on 6 November 2017 and may change from time to time so please check back periodically.

What information does Freedom from Torture collect from you?

We will only collect personal information when you specifically and knowingly provide it to us.

We may collect any of the following personal information from you:

  • Your name
  • Your contact details
  • Your date of birth
  • Your bank or credit card details

Where it is appropriate, we may also ask record personal information, such as the reason you have given for donating.

We also collect anonymous information automatically about your visit to our site. The information obtained in this way, which includes demographic data, location data, device categories and settings, and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.

This aggregate information is used to:

  • Audit usage of the site
  • Aid strategic development
  • Build up marketing profiles

Like most websites, we also use “cookies” for the above and to target advertising to you on third party websites. Find out more about this in our Cookie Policy.

Where does Freedom from Torture collect information from you?

We collect your information when you give it to us DIRECTLY, for example when you make a donation, sign up for email updates, purchase something from our shop, sign up for an event or communicate with us.

We also collect your information when you give it to us INDIRECTLY, for example when you donate to us through other websites like Just Giving or Virgin Money giving, or when you sign up to hear from us through other websites like, Care2 or Facebook. These independent third parties will only share your information with us when you give consent.

How does Freedom from Torture use your information?

If you indicated that you are interested in receiving regular information about Freedom from Torture's work and activities we will send you regular communications including fundraising, by email, post and / or phone.

We will occasionally use your email address to identify you on the third party websites Google, Facebook and Twitter, which enables us to monitor public social media updates about us, target promoted posts to you and target new audiences based on aggregate profiling of our existing supporters.

We may use your information to personalise our communications e.g. pre-filling forms on our website when you have already provided this at an earlier time, in order to improve your experience on our website.

We also use your information for reporting and segmentation, to improve our fundraising and communications.

How do we keep your data safe and who has access?

Freedom from Torture will never share your data with other organisations, except for the purpose of processing data for reporting on or sending our own communications or fulfilment of orders. When we work with agencies or third parties for this purpose, we will ensure that all third parties comply with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We ensure that there are appropriate technical controls in place to protect your personal details. For example, all personal data that you share via our website is secured with SSL technology (secure server software).

How can you access, update, correct, or delete your personal information?

You can change your preferences for how we communication with you at any time, either across all channels or by individual channels, i.e. email, post or phone.

The accuracy of your individual identifying information is important to us. If you do not wish to receive any information, news or fundraising materials from Freedom from Torture, or would like to update or correct the information we hold about you, please email us at, or call us on 020 7 697 7788. All emails from Freedom from Torture contain an unsubscribe link for email communications.

Upon request, we will give you all details of personal information held by Freedom from Torture, once identity has been satisfied. Incorrect information will be deleted or amended promptly. Requests will be responded to within 20 working days, unless there are exceptional circumstances, and even then we will let you know what is happening with your request.


If you have any questions regarding this privacy policy or its application, please email us at or visit our Contact Us page.

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