Freedom from Torture - Privacy policy

Privacy policy

Freedom from Torture is committed to safeguarding your privacy online. The collection and use of personal information on this site is in accordance with the Data Protection Act of 1998.

This privacy policy only covers Freedom from Torture website at It does not apply to pages hosted by other organisations to which we may link and whose privacy policies may differ.

Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.

What information does Freedom from Torture collect from me?

We will only collect personal information when you specifically and knowingly provide it to us.

Personal information is information that enables us to identify you, such as your email address, name, title, and address.

We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.

This aggregate information is used to:

  • Audit usage of the site
  • Aid strategic development
  • Build up marketing profiles

How does Freedom from Torture use my information?

If you indicated that you are interested in receiving regular information about Freedom from Torture's work and activities we will send you regular communications, either electronically or otherwise.

With whom does Freedom from Torture share your information?

As a general rule, Freedom from Torture will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. When you are using our secure online donation pages you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place. We do not store credit card details nor do we share your details with any 3rd parties.

What are my choices regarding, collection, use and distribution of my information?

If you indicated that you are interested in receiving regular information about Freedom from Torture's work we will send you communications regarding Freedom from Torture's work and activities, either electronically or otherwise. In addition, we may send you direct mail that we feel may be of interest to you.

From time to time, Freedom from Torture agrees with other likeminded organisations to share supporters' lists, for the mutual benefit. We do not do this with e-mail lists. if you do not tick the box labelled One of our most effective ways of finding new supporters... then we will not pass on your information to anyone.

What is the Freedom from Torture's policy on allowing me to access, update, correct, or delete my personal information?

The accuracy of your individual identifying information is important to Freedom from Torture. If you do not wish to receive any information, news or offers from the Freedom from Torture, or would like to update or correct the information we hold about you, please email us at, or call us on 020 7 697 7788 with the details.

Upon request we will give you all details of personal information held by Freedom from Torture, once identity has been satisfied. Incorrect information will be deleted or amended promptly. Requests will be responded to within 20 working days, unless there are exceptional circumstances, and even then we will let you know what is happening with your request.

What security precautions are in place to protect the loss, misuse, or alteration of my information?

When you make a donation to Freedom from Torture, our financial service provides secure server software (SSL) which encrypts all information you input before it is sent to us. Furthermore, we have implemented industry standard security mechanisms and procedures to protect data from loss, misuse and unauthorised access, disclosure, alteration and destruction.

When you sign up to receive Freedom from Torture electronic newsletter, your personally identifiable information is collected. Freedom from Torture takes steps to ensure that your information is treated securely. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Freedom from Torture cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Image use in ecards

The use of the ‘Upload your own image’ functionality of the Freedom from Torture ecard system is entirely at your own risk. The system is provided on an "as is" basis without warranties of any kind, either expressed or implied, constructive, or statutory, including, without limitation, any implied warranties of merchantability, non-infringement or fitness for a particular purpose.

The following types of content constitutes "abuse" and may not be uploaded or distributed through the Freedom from Torture system:

  • Pornographic content.
  • Content that is illegal and/or violates of any UK laws.
  • Content that violates copyrights held on said content.
  • Content intended to harass or threaten.
  • Content used to promote, spam, or send unsolicited marketing messages.

Storage of information in the 'Cloud'

People may have seen press reports regarding the ability of the US government to potentially access data held by American Companies, for example Microsoft Yahoo ,Google, Apple.

This issue of storing Freedom from Torture data in the "Cloud" was been considered by the policy committee of Freedom from Torture and at its meeting in April 2013 it agreed;

"That Freedom from Torture's Data, that is not otherwise in the public domain, shall not be stored or processed anywhere that data can be accessed legally by a government outside of the European Union"

At present all data is held on servers in the London office. The only exception is data is stored offsite in an encrypted format, by UK owned companies, that can be recoverable in case of a disaster effecting the London office


If you have any questions regarding this privacy policy or its application, please email us at

Tel 020 7697 7788 Fax 020 7697 7799

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